• baby

    frequently asked questions



1.- Types of soothers and their teats

Our soothers come with different shape teats:

-Anatomical: it mimics the mother's nipple during sucking.
-Physiological: its flat, symmetrical teat is always correctly positioned in the baby's mouth, exerting minimum pressure on the roof of themouth.
-Round or cherry-shaped: with a more voluminous, spherical shape.

There are also different types of mouth shield. All of them are made from products that are harmless for the baby and with non-toxic dyes:

-Fusion: its innovative shape and small size minimises contact with the surface of the skin. Size -2-4m is ideal for newborns.
-Evolution: it includes an innovative inner circulation channel that helps to draw out saliva, thus preventing irritation around the mouth.
-Comfort: it is soft on the inside, helping to prevent irritation and rubbing.
-Latex: made from a single piece of natural rubber. Ideal for sleeping.

All Suavinex's teats are designed to allow the roof of the mouth to develop correctly, according to paediatric dentists. Our design and manufacture is backed by the Spanish Society of Paediatric Dentistry (SEOP).

2.- How should I store soothers?

When they are not going to be used immediately after sterilising, they should be kept in a clean, dry container with a lid once the teat has dried properly. However, they should not be kept in damp places or at a high temperature.

3.- What should I take into account when cleaning them?

Aggressive solutions such as detergents, solvents and suchlike can damage the teat.

4.- How do I know whether a soother or teat is damaged?

It is important to inspect the soother or teat carefully before each use, especially once the child has teeth, and pull the teat in different directions. Dispose of it if you notice any signs of damage or weakness. Also, the teat or soother must not be left in direct sunlight or close to a heat source and they must not be left in contact with a disinfectant (sterilising solution) for longer than recommended, as this could damage the teat. They must always be used under an adult's supervision, and all parts that are not in use must be kept out of reach of children.

5.- Important aspects to bear in mind when using soothers and teats.

-Do not dip the teat in sweet or medicated substances, as they could cause tooth decay. -Never use teats as a soother. -We recommend that you unscrew the top and remove the lid and teat before heating the feeding bottle, and always check the temperature of the contents before feeding. -Never attach ribbons or cords to the soother unless they are soother clips designed specifically for this purpose, as they could strangle the baby. -If the soother gets stuck in the child's mouth: DO NOT PANIC. It cannot be swallowed and it is designed to ensure this does not happen. Carefully take the soother out of the child's mouth, as gently as possible.

6.- Types of teats for Suavinex baby bottles.

Only our own teats fit our bottles 100% perfectly. We offer various types of teats:

-Low flow teat: from 0 months. Ideal for a newborn baby's first few days of life.
-Baby food teat: from 4 months. Allows babies to suck denser foods.
-3 position teat: from 0 months. This teat makes it possible to adapt the flow of liquid to the baby's needs or to the type of food simply by rotating the bottle.
-Size 1: from 0 to 6 months. Size 1 S for low flow and 1 M for medium flow.
-Size 2: from 6 months upwards. Size 2 M for medium flow and 2 M for high flow.

7.- Are some teats better than others?

No. Like soothers, all Suavinex's teats are designed to allow the roof of the mouth to develop correctly, according to paediatric dentists. Our design and manufacture is backed by the Spanish Society of Paediatric Dentistry (SEOP).

8.- How does the 3-position teat work?

Just position the circle with the flow that you wish to use under the baby's nose. For example, if you want a low flow, you should put the smallest circle below your baby's nose.

9.- The difference between latex and silicone teats.

The difference lies in the materials they are made from, but neither one is better than the other.

-Latex: this is a 100% natural product, as it is extracted from the bark of the Hevea Brasiliensis tree. It is a strong, soft and very flexible yellow-coloured material. It is hygroscopic, which means that it absorbs water and smells, so it will be affected by use and sterilisation.

-Medical grade silicone: this is a transparent chemical product. Unlike latex, it does not absorb smells or flavours and its size does not change with use, although it does tend to take on the colour of the foods that it comes into contact with. However, although it is also very strong, it is less flexible, so cutting it will damage the material. It is therefore more suitable for children who have not yet cut their first teeth.

10.- How often is it recommendable to replace bottles and teats?

We recommend that bottles should be replaced every two months and teats every 20 - 25 days.

11.- How often should soothers be changed?

It is recommendable to change them every month and a half or two months at the most, as well as alternating the use of several soothers.

12.- Why do soothers become sticky?

When teats become sticky it is a sign that the latex, a natural material, is starting to deteriorate. This happens after 4 weeks of use. We recommend that you keep teats away from heat sources and sunlight. Also avoid boiling them for a long time, as this can cause them to wear quicker and results in the latex losing its properties.

13.- Recommendations for use to keep bottles in good condition.

To ensure that bottles are not damaged, we must never put them in the dishwasher or wash them with detergents (like washing-up liquid). We should sterilise them, separating all the different parts first: screw top, lid, teat and bottle. In the case of glass bottles, they should not be used in the microwave.

14.- How can I sterilise Suavinex products?

-          In cold water, by immersing them in a special sterilising solution for baby care products, following the directions for use. Squeeze out any water that is trapped in the teat to ensure optimum hygiene. If you use a Suavinex sterilising box and sterilising tablets, the sterilising time is 30 minutes. A new solution must be prepared every 24 hours.

-          In boiling water for 5 minutes. Leave them to cool and squeeze out any water that is trapped in the teat to ensure optimum hygiene. This method must be used before the first use.

-          Steam sterilisation, according to the directions for use.

Remember that inadequate cleaning methods (aggressive solutions such as detergents, solvents and suchlike) can damage the product.

15.- Microwave steriliser measurements

Width: 26 cm / deep: 26cm / height: 17 cm

To make sure that the product lasts as long as it should:

1.       The plate in the microwave must be able to rotate.

2.       Turn the grill off before using it. And if you have used it recently, wait at least 15 minutes for it to cool down.

3.       Pour 200 ml of water into the base of the steriliser.

16.-Can I heat bottles in the microwave?

Plastic bottles can be used in the microwave, but there is a risk that if used excessively or incorrectly the plastic material could lose its properties and become deformed or break. The effect of the microwave on plastic is that the material deteriorates more rapidly, resulting in small cracks and even causing the bottle to break. What is more, microwaves do not heat food through evenly and you will therefore need to stir it to make sure the temperature is the same throughout. It is recommended that you check the temperature before feeling your baby because if the liquid has been overheated, it may be boiling without bubbling and there is a risk of serious burns.

17.- Can bottles be washed in the dishwasher?

Plastic bottles must not be washed in the dishwasher. The bottles are made from polypropylene (PP), which can withstand boiling at a temperature of 97 ºC. However, this temperature cannot be controlled in a dishwasher and this could affect the material, causing it to deteriorate more quickly. What is more, the detergents used in dishwashers are very aggressive and can damage any printed designs and even the material itself.

18.- While giving my baby the bottle, should the anti-colic valve on anatomical teats be facing up or down?

The anti-colic valve must be positioned face-up, just under the baby's mouth, with the teat in the same position as the teat of an anatomical soother.

19.- Three-position teats get squashed.

If the teat is pulled or squashed, make sure that you have not over-tightened the bottle's screw top. It should be screwed on firmly, but not too tight.

20.- The bottle leaks around the screw top.

Make sure you have inserted the teat properly and that the top has been screwed on tightly.

21.- Water get into the teat of my soother. Is that normal?

Yes. That's normal. All you have to do is squeeze and the water will come out. If water couldn't get in, neither could air, meaning that the teat would be completely rigid and would not adapt to the baby's mouth.

22.- How long can my baby use the soother?

The Spanish Society of Paediatric Dentistry (SEOP) recommends the use of soothers up to the age of 3.

23.- Can using a soother deform my child's teeth?

No, provided that you child stops using it by the age of 3. According to the Spanish Society of Paediatric Dentistry (SEOP), although it is normal for prolonged use of a soother to displace a child's teeth, this situation is corrected within a few months of stopping its use, as there have not yet been any jaw malformations or significant bone deformations that permanently alter the dental arch. Likewise, not all children develop this type of dental malformation, as it depends on the time and pressure with which the little sucks.

24.- Are the paints used in our products toxic?

No. All the dyes used by Suavinex are non-toxic, so it is fine if the baby sucks them.

25.- The pictures on the feeding bottle have begun to fade.

Bottles made from polypropylene (PP) and decorated using non-toxic paints are not harmful for babies. It is a food-grade product. However, it is not completely resistant and with use, and as a result of cleaning and sterilising methods, it does gradually deteriorate, although this does not pose a risk to your baby.

26.- Can I buy personalised Suavinex soothers?

Yes. Suavinex sells personalised soothers through its online store.

27.- I can't find a specific design of soother or bottle. How can I locate it?

Suavinex can locate the pharmacies to which that specific design was supplied, but whether or not you find it will depend on whether the pharmacy still has any items in stock with that design. Suavinex has no control over this, as it supplies assorted boxes.

28.- Can I buy bottles lids separately?


29.- Where can I find Suavinex products?

In official pharmacies, El Corte Inglés and the health and beauty section of Carrefour.

30.- Are the soothers and bottles sold in Mercadona manufactured by Suavinex?

Suavinex belongs to a business group called Exclusivas Rimar S.L. This group manufactures other brands such as Hippos. However, although we belong to the same business group, both the business strategy and the product are different. Suavinex puts a great deal of effort into R&D, which is why Suavinex products are known for their innovation, design and technology.

31.- Do our thermometers contain mercury?

No. The material used for the temperature scale on our thermometers is made from a water/ethanol solution and food colouring.

32.- What are the chilled teethers filled with?

Distilled water.

33.- Can the wipes be put down the toilet?

No. They are not biodegradable.

34.- Is the date that appears on Suavinex wipes the expiry date?

No. The date that appears on Suavinex wipes is the date of manufacture.

35.- Does Bentoo keep food warm?

No. Bentoo is an airtight set of combinable dishes, but they do not act as an insulated flask.

36.- Can I breastfeed my baby after applying the nipple care cream?

Yes. It is not necessary to wash your nipples because the cream is made from 100% ultra-pure lanolin and St John's wort, which are completely natural active ingredients that will not harm your baby.

37.- Can I apply the anti-stretch mark cream even if I am still breastfeeding my baby?

Yes, providing that you avoid using it on the nipple area. The products in the Body Luxuries range are formulated specifically to care for your skin during pregnancy and the post-partum period.

38.- It is necessary to wait until the third month of pregnancy to start applying the anti-stretch mark cream?

No. It's not necessary. It is recommended that you start applying them during the third month at the latest, which is when the skin starts to stretch due to pregnancy. The sooner you start to care for yourself, the better. This way you will ensure that your skin is ready to combat the stretch marks that come with pregnancy.

39.- The nipple care cream is brownish in colour. Is that normal?

Yes. It is completely normal due to the combination of lanolin (yellow) and St John's wort (red).

40.- Expiry of Suavinex cosmetic products.

Once the product has been opened, it should be used within 12 months, except the baby face cream, which should be used within 6 months.

41.- Expiry of other baby care products.

Once the product has been opened, it should be used within 12 months, except the baby face cream, which should be used within 6 months.

42.- Expiry of other baby care products.

By law, baby care products such as soothers and bottles do not have an expiry date. However, since April 2010 we have been putting a recommended shelf life of 4 years from the date of manufacture. It is important to bear in mind that it is advisable to change soothers every month and a half or two months and to alternate the use of several soothers. It should also be remembered that the conditions in which the product has been kept previously can influence its deterioration.

43.- Request for samples.

Each year Suavinex gives complementary soothers in the packs given out at prenatal classes and on maternity wards. For the moment, we do not send products directly to individuals due to matters of logistics and distribution. Suavinex does send products in the case of multiple births, provided that the babies are no more than four months old, as the product sent is for newborn babies.

44.- Request for samples for multiple births.

Samples will be sent, provided that the babies are no older than four months. The following details are needed to request samples: -Photocopy of the family record book -Delivery address -Contact phone number -Photocopy of ID card, only for deliveries to the Canary Islands, Ceuta or Melilla

45.- What is Bisphenol-A?

Bisphenol-A, also commonly known as BPA, is an organic chemical product that is used in the production of plastics and high-performance coatings, primarily polycarbonate plastic and epoxy resins, which are often used in food packaging, bottles containing water, drinks cans, food tins and baby bottles.

46.- Are Suavinex feeding bottles manufactured using Bisphenol-A (BPA)?

Suavinex has not manufactured wide neck polycarbonate bottles since April 2010 and narrow neck bottles since November 2010. Our wide neck bottles are now made from polypropylene, which is free from Bisphenol-A (BPA), and the narrow neck bottles are made from glass.Our commitment to babies' health is also a commitment to your health and safety, and we always intend to offer families products that are considered to be safe. Like other brands, we used polycarbonate to manufacture our bottles because, until that time, it was a product that the competent European health authorities considered safe.




1.- What fabric is the Suavinex textile range made from?

All our textile items are made from 100% natural cotton. Their lovely soft texture makes them ideal for contact with your baby's skin.

2.- What is the printing process for these textile products?

The fabric dyeing process is subject to extremely strict quality control procedures and is completely safe for babies, including new-borns.

3.- How do I wash products in the textile range?

Each item carries its own individual label with washing instructions.

4.- What is the Sleeping Bag for?

The Sleeping Bag keeps your baby snug and warm in their cradle, cot or bed as it prevents the covers from slipping off as he or she moves around.

5.- How should I use the Sleeping Bag?

The Sleeping Bag should be used in baby’s cradle, cot or bed; it is designed to be used instead of sheets and blankets. For baby's safety, the Sleeping Bag should not be used together with a duvet or any other kind of bed linen, and it should not be used if the baby's head can be passed through the neck opening with the buttons fastened.

6.- When should I use the Sleeping Bag?

Deciding when to use the Sleeping Bag depends on a series of external factors, including time of the year, bedroom temperature and even the amount of clothing your baby wears to sleep. We advise checking frequently that baby is neither too hot nor too cold; wrapping your baby up in too many layers can be harmful.

7.- What is the ideal temperature for sleeping?

Your baby’s room should be kept at between 18-20ºC. Try to dress your baby appropriately according to whether the room is warm or cool.

8.- ¿What is the Nursing Pillow for?

The pillow is a great help when breastfeeding your baby, helping you to sit comfortably in the correct position without putting strain on your back. Discover all its possible uses on the product description page of our web site.

9.- Why does the Nursing Pillow have a pocket?

The pillow has a small pocket for storing absorbent nipple pads, nipple cream and even your baby’s soother, so you always have everything to hand.