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frequently asked questions

INDEX

ABOUT BABY CARE PRODUCTS

ABOUT TEXTIL RANGE PRODUCTS

ABOUT FEEDING PRODUCTS

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  • ABOUT BABY CARE PRODUCTS
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  • Types of soothers and their teats

Our soothers come with different shape teats:

-Anatomical: it mimics the mother's nipple during sucking.

-Physiological: its flat, symmetrical teat is always correctly positioned in the baby's mouth, exerting minimum pressure on the roof of the mouth.

-Round or cherry-shaped: with a more voluminous, spherical shape.

All Suavinex's teats are designed to allow the roof of the mouth to develop correctly, according to paediatric dentists. Our design and manufacture is backed by the Spanish Society of Paediatric Dentistry (SEOP).

 

There are also different types of mouth shield. All of them are made from products that are harmless for the baby and with non-toxic dyes.

-Fusion: its innovative shape and small size minimises contact with the surface of the skin. Size -2-4m is ideal for newborns.

-Evolution: it includes an innovative inner circulation channel that helps to draw out saliva, thus preventing irritation around the mouth.

-Comfort: it is soft on the inside, helping to prevent irritation and rubbing.

-Latex: made from a single piece of natural rubber. Ideal for sleeping.

 

  • How should I store soothers?

When they are not going to be used immediately after sterilising, they should be kept in a clean, dry container with a lid once the teat has dried properly. However, they should not be kept in damp places or at a high temperature.

 

  • What should I take into account when cleaning them?

Aggressive solutions such as detergents, solvents and suchlike can damage the teat.

 

  • How do I know whether a soother or teat is damaged?

It is important to inspect the soother or teat carefully before each use, especially once the child has teeth, and pull the teat in different directions. Dispose of it if you notice any signs of damage or weakness.  Also, the teat or soother must not be left in direct sunlight or close to a heat source and they must not be left in contact with a disinfectant (sterilising solution) for longer than recommended, as this could damage the teat. They must always be used under an adult's supervision, and all parts that are not in use must be kept out of reach of children.

 

  • Important aspects to bear in mind when using soothers and teats.

-Do not dip the teat in sweet or medicated substances, as they could cause tooth decay.

-Never use teats as a soother.

-We recommend that you unscrew the top and remove the lid and teat before heating the feeding bottle, and always check the temperature of the contents before feeding.

-Never attach ribbons or cords to the soother unless they are soother clips designed specifically for this purpose, as they could strangle the baby.

-If the soother gets stuck in the child's mouth: DO NOT PANIC. It cannot be swallowed and it is designed to ensure this does not happen. Carefully take the soother out of the child's mouth, as gently as possible.

 

  • Types of teats for Suavinex baby bottles.

Only our own teats fit our bottles 100% perfectly. We offer various types of teats.

ROUND TEAT:

-Low flow teat: from 0 months. Ideal for a newborn baby's first few days of life.

-Baby food teat: from 4 months. Allows babies to suck denser foods.

-3 position teat: from 0 months. This teat makes it possible to adapt the flow of liquid to the baby's needs or to the type of food simply by rotating the bottle.

 

ANATOMICAL TEAT:

-Size 1: from 0 to 6 months. Size 1 S for low flow and 1 M for medium flow.

-Size 2: from 6 months upwards. Size 2 M for medium flow and 2 M for high flow.

 

  • Are some teats better than others?

No. Like soothers, all Suavinex's teats are designed to allow the roof of the mouth to develop correctly, according to paediatric dentists. Our design and manufacture is backed by the Spanish Society of Paediatric Dentistry (SEOP).

 

  • How does the 3-position teat work?

Just position the circle with the flow that you wish to use under the baby's nose. For example, if you want a low flow, you should put the smallest circle below your baby's nose.

 

  • The difference between latex and silicone teats.

The difference lies in the materials they are made from, but neither one is better than the other.

-Latex: this is a 100% natural product, as it is extracted from the bark of the Hevea Brasiliensis tree.  It is a strong, soft and very flexible yellow-coloured material. It is hygroscopic, which means that it absorbs water and smells, so it will be affected by use and sterilisation.

-Medical grade silicone: this is a transparent chemical product. Unlike latex, it does not absorb smells or flavours and its size does not change with use, although it does tend to take on the colour of the foods that it comes into contact with. However, although it is also very strong, it is less flexible, so cutting it will damage the material. It is therefore more suitable for children who have not yet cut their first teeth.

 

  • How often is it recommendable to replace bottles and teats?

We recommend that bottles should be replaced every two months and teats every 20 - 25 days.

 

  • How often should soothers be changed?

It is recommendable to change them every month and a half or two months at the most, as well as alternating the use of several soothers.

 

  • Why do soothers become sticky?

When teats become sticky it is a sign that the latex, a natural material, is starting to deteriorate. This happens after 4 weeks of use. We recommend that you keep teats away from heat sources and sunlight. Also avoid boiling them for a long time, as this can cause them to wear quicker and results in the latex losing its properties.

 

  • Recommendations for use to keep bottles in good condition.

To ensure that bottles are not damaged, we must never put them in the dishwasher or wash them with detergents (like washing-up liquid). We should sterilise them, separating all the different parts first: screw top, lid, teat and bottle. In the case of glass bottles, they should not be used in the microwave.

  

  • How can I sterilise Suavinex products?

-In cold water, by immersing them in a special sterilising solution for baby care products, following the directions for use. Squeeze out any water that is trapped in the teat to ensure optimum hygiene. If you use a Suavinex sterilising box and sterilising tablets, the sterilising time is 30 minutes. A new solution must be prepared every 24 hours.

-In boiling water for 5 minutes. Leave them to cool and squeeze out any water that is trapped in the teat to ensure optimum hygiene. This method must be used before the first use.

-Steam sterilisation, according to the directions for use.

Remember that inadequate cleaning methods (aggressive solutions such as detergents, solvents and suchlike) can damage the product.

 

  • Microwave steriliser measurements

Width: 26 cm / deep: 26cm / height: 17 cm

To make sure that the product lasts as long as it should:

  1. The plate in the microwave must be able to rotate.
  2. Turn the grill off before using it. And if you have used it recently, wait at least 15 minutes for it to cool down.
  3. Pour 200 ml of water into the base of the steriliser.

 

  • Can I heat bottles in the microwave?

Plastic bottles can be used in the microwave, but there is a risk that if used excessively or incorrectly the plastic material could lose its properties and become deformed or break. The effect of the microwave on plastic is that the material deteriorates more rapidly, resulting in small cracks and even causing the bottle to break.

What is more, microwaves do not heat food through evenly and you will therefore need to stir it to make sure the temperature is the same throughout.

It is recommended that you check the temperature before feeling your baby because if the liquid has been overheated, it may be boiling without bubbling and there is a risk of serious burns.

 

  • Can bottles be washed in the dishwasher?

Plastic bottles must not be washed in the dishwasher. The bottles are made from polypropylene (PP), which can withstand boiling at a temperature of 97 ºC. However, this temperature cannot be controlled in a dishwasher and this could affect the material, causing it to deteriorate more quickly. What is more, the detergents used in dishwashers are very aggressive and can damage any printed designs and even the material itself.

 

  • While giving my baby the bottle, should the anti-colic valve on anatomical teats be facing up or down?

The anti-colic valve must be positioned face-up, just under the baby's mouth, with the teat in the same position as the teat of an anatomical soother.

 

  • Three-position teats get squashed.

If the teat is pulled or squashed, make sure that you have not over-tightened the bottle's screw top. It should be screwed on firmly, but not too tight.

 

  • The bottle leaks around the screw top.

Make sure you have inserted the teat properly and that the top has been screwed on tightly.

  

  • Water get into the teat of my soother. Is that normal?

Yes. That's normal. All you have to do is squeeze and the water will come out. If water couldn't get in, neither could air, meaning that the teat would be completely rigid and would not adapt to the baby's mouth.

 

  • How long can my baby use the soother?

The Spanish Society of Paediatric Dentistry (SEOP) recommends the use of soothers up to the age of 3.

 

  • Can using a soother deform my child's teeth?

No, provided that you child stops using it by the age of 3. According to the Spanish Society of Paediatric Dentistry (SEOP), although it is normal for prolonged use of a soother to displace a child's teeth, this situation is corrected within a few months of stopping its use, as there have not yet been any jaw malformations or significant bone deformations that permanently alter the dental arch. Likewise, not all children develop this type of dental malformation, as it depends on the time and pressure with which the little sucks.

 

  • Are the paints used in our products toxic?

No. All the dyes used by Suavinex are non-toxic, so it is fine if the baby sucks them.

 

  • The pictures on the feeding bottle have begun to fade.

Bottles made from polypropylene (PP) and decorated using non-toxic paints are not harmful for babies. It is a food-grade product. However, it is not completely resistant and with use, and as a result of cleaning and sterilising methods, it does gradually deteriorate, although this does not pose a risk to your baby.

 

  • Can I buy personalised Suavinex soothers?

Yes. Suavinex sells personalised soothers through its online store.

 

  • I can't find a specific design of soother or bottle. How can I locate it?

Suavinex can locate the pharmacies to which that specific design was supplied, but whether or not you find it will depend on whether the pharmacy still has any items in stock with that design. Suavinex has no control over this, as it supplies assorted boxes.

 

  • Can I buy bottles lids separately?

No.

 

  • Where can I find Suavinex products?

In official pharmacies, El Corte Inglés and the health and beauty section of Carrefour.

 

  • Are the soothers and bottles sold in Mercadona manufactured by Suavinex?

Suavinex belongs to a business group called Exclusivas Rimar S.L. This group manufactures other brands such as Hippos. However, although we belong to the same business group, both the business strategy and the product are different. Suavinex puts a great deal of effort into R&D, which is why Suavinex products are known for their innovation, design and technology.

 

  • Do our thermometers contain mercury?

No. The material used for the temperature scale on our thermometers is made from a water/ethanol solution and food colouring.

 

  • What are the chilled teethers filled with?

Distilled water.

 

  • Can the wipes be put down the toilet?

No. They are not biodegradable.

 

  • Is the date that appears on Suavinex wipes the expiry date?

No. The date that appears on Suavinex wipes is the date of manufacture.

 

  • Does Bentoo keep food warm?

No. Bentoo is an airtight set of combinable dishes, but they do not act as an insulated flask.

 

  • Can I breastfeed my baby after applying the nipple care cream?

Yes. It is not necessary to wash your nipples because the cream is made from 100% ultra-pure lanolin and St John's wort, which are completely natural active ingredients that will not harm your baby.

 

  • Can I apply the anti-stretch mark cream even if I am still breastfeeding my baby?

Yes, providing that you avoid using it on the nipple area. The products in the Body Luxuries range are formulated specifically to care for your skin during pregnancy and the post-partum period.

 

  • It is necessary to wait until the third month of pregnancy to start applying the anti-stretch mark cream?

No. It's not necessary. It is recommended that you start applying them during the third month at the latest, which is when the skin starts to stretch due to pregnancy. The sooner you start to care for yourself, the better. This way you will ensure that your skin is ready to combat the stretch marks that come with pregnancy.

 

  • The nipple care cream is brownish in colour. Is that normal?

Yes. It is completely normal due to the combination of lanolin (yellow) and St John's wort (red).

 

  • Expiry of Suavinex cosmetic products.

Once the product has been opened, it should be used within 12 months, except the baby face cream, which should be used within 6 months.

 

  • Expiry of other baby care products.

By law, baby care products such as soothers and bottles do not have an expiry date. However, since April 2010 we have been putting a recommended shelf life of 4 years from the date of manufacture. It is important to bear in mind that it is advisable to change soothers every month and a half or two months and to alternate the use of several soothers. It should also be remembered that the conditions in which the product has been kept previously can influence its deterioration.

 

  • Request for samples.

Each year Suavinex gives complementary soothers in the packs given out at prenatal classes and on maternity wards. For the moment, we do not send products directly to individuals due to matters of logistics and distribution.  Suavinex does send products in the case of multiple births, provided that the babies are no more than four months old, as the product sent is for newborn babies.

 

  • Request for samples for multiple births.

Samples will be sent, provided that the babies are no older than four months. The following details are needed to request samples:

-Photocopy of the family record book

-Delivery address

-Contact phone number

-Photocopy of ID card, only for deliveries to the Canary Islands, Ceuta or Melilla

 

  • What is Bisphenol-A?

Bisphenol-A, also commonly known as BPA, is an organic chemical product that is used in the production of plastics and high-performance coatings, primarily polycarbonate plastic and epoxy resins, which are often used in food packaging, bottles containing water, drinks cans, food tins and baby bottles.

 

  • Are Suavinex feeding bottles manufactured using Bisphenol-A (BPA)?

Suavinex has not manufactured wide neck polycarbonate bottles since April 2010 and narrow neck bottles since November 2010. Our wide neck bottles are now made from polypropylene, which is free from Bisphenol-A (BPA), and the narrow neck bottles are made from glass.

Our commitment to babies' health is also a commitment to your health and safety, and we always intend to offer families products that are considered to be safe. Like other brands, we used polycarbonate to manufacture our bottles because, until that time, it was a product that the competent European health authorities considered safe.

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  •  ABOUT TEXTIL RANGE PRODUCTS
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  • What fabric is the Suavinex textile range made from?

All our textile items are made from 100% natural cotton. Their lovely soft texture makes them ideal for contact with your baby's skin.

 

  • What is the printing process for these textile products?

The fabric dyeing process is subject to extremely strict quality control procedures and is completely safe for babies, including new-borns.

 

  • How do I wash products in the textile range?

Each item carries its own individual label with washing instructions.

 

  • What is the Sleeping Bag for?

The Sleeping Bag keeps your baby snug and warm in their cradle, cot or bed as it prevents the covers from slipping off as he or she moves around.

 

  • How should I use the Sleeping Bag?

The Sleeping Bag should be used in baby’s cradle, cot or bed; it is designed to be used instead of sheets and blankets. For baby's safety, the Sleeping Bag should not be used together with a duvet or any other kind of bed linen, and it should not be used if the baby's head can be passed through the neck opening with the buttons fastened.

 

  • When should I use the Sleeping Bag?

Deciding when to use the Sleeping Bag depends on a series of external factors, including time of the year, bedroom temperature and even the amount of clothing your baby wears to sleep.  We advise checking frequently that baby is neither too hot nor too cold; wrapping your baby up in too many layers can be harmful.

 

  • What is the ideal temperature for sleeping?

Your baby’s room should be kept at between 18-20ºC. Try to dress your baby appropriately according to whether the room is warm or cool.

 

  • What is the Nursing Pillow for?

The pillow is a great help when breastfeeding your baby, helping you to sit comfortably in the correct position without putting strain on your back. Discover all its possible uses on the product description page of our web site.

 

  • Why does the Nursing Pillow have a pocket?

The pillow has a small pocket for storing absorbent nipple pads, nipple cream and even your baby’s soother, so you always have everything to hand.

 

  • What material is the Nursing Pillow made of?

The pillow is filled with 100% polyester padding, a firm but gently cushioning material that provides the perfect support for your baby. We recommend you remove and wash the outer cover only.

 

  • What is the Nursing Cover for?

If you are reluctant to breastfeed in public, the Nursing Cover provides all the privacy you need, covering the breast and allowing enough air circulation to keep your baby comfortable.

 

  • Does the Nursing Cover come in different sizes?

No, the Nursing Cover comes in one size only. A buckle at the neck allows you to adjust it to the height you want.

 

  • What size are the Bodysuits?

The Bodysuits are designed for babies aged from 0 to 3 months and are 56-62cm in length.

 

  • How do the Bodysuits fasten?

Both the long sleeve and short sleeve versions come in a wrap-around style with popper fastening. This means you do not have to place the bodysuit over the baby’s delicate head, plus it stops the fabric creasing up. Designed with your convenience in mind.

 

  • What fabric are the Bodysuits made from?

All our textile items are made from 100% natural cotton. Their lovely soft texture makes them ideal for contact with baby's skin.

 

  • Do the bibs have towelling?

No, the bibs are not feeding bibs; they are for preventing your baby’s top getting damp from dribbling. The 100% cotton fabric is very soft and warm to the touch.

 

  • How are the bibs fastened?

The bibs are fastened with Velcro at the side. This makes them easier to fasten and unfasten with just one hand if you are carrying your baby.

 

  • What size is the Bath Cape?

The Bath Cape is 90cm x 90cm.

 

  • What size is the Receiving Blanket?

The Receiving Blanket is 95cm x 70cm.

 

  • What brands of prams or group 0 car seats do the liners and sleeping bags fit?

The liners and sleeping bags are universal size and will fit nearly all brands of pram and group 0 car seats on the market. Before you order, read the product description on our web site carefully to make sure it is suitable for your pram or group 0 car seat.

 

  • How do I fit the cover or sleeping bag to my pram or group 0 car seat?

All liners and sleeping bags have a series of pre-marked lines that you need to cut along carefully with a pair of scissors so you can thread the tapes through the openings. As well as the pre-marked cutting lines, some of the openings have Velcro or zips that you can open either fully or partially. This means that your liner or sleeping bag will fit as snugly as possible, depending on your type of pram or group 0 car seat.

 

  • What is the breathable technical fabric for?

The inner part of the pram or group 0 car seat liner is made from breathable technical fabric. This makes it ideal for use in hot weather, as it helps to prevent your baby sweating excessively.

 

  • How many kinds of bags are there?

Suavinex sells two kinds of bags, small and large, both made from two types of material: imitation leather or plastic coated.

 

  • What size are the bags?

The small bag measures 31cm x 29cm.

The large bag measures 42cm x 29cm.

 

  • Can the bags be hung from the pram?

Yes, the bags have a special hook at the sides so you can hang them on the pram handlebar. The long strap means they can also be used as shoulder bags.

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  •  ABOUT FEEDING PRODUCTS
  • What can I do with the Link Food Processor?

The Link Kitchen Robot has six functions for preparing and storing food for your baby throughout the different stages of development. It defrosts, minces, steams, heats and sterilises and it is the only one on the market that vacuum packs.

 

  • What is the capacity of the Link Food Processor?

It has capacity for 600 ml or two portions of food, so it is as useful for families with one or two small children. This makes cooking worthwhile as well as saving you energy and effort.

 

  • Where is the water heated in the Link Food Processor?

The water is heated in the tank and not in the jug.

 

  • When do I have to open the lid on the Link Food Processor?

Open the lid when you hear it beep twice to tell you that the food is cooked.

 

  • What will happen if I open the lid before I hear the two beeps?

When you hear the two beeps, the robot has already been on stand-by for two minutes to protect you from burns. If you open the lid by mistake while the robot is cooking, it will stop automatically for safety reasons. This does not apply if you are vacuum packaging, which is an operation that presents no danger to users.

 

  • Should I leave the blades in place for all the functions when I use my robot?

Yes, always leave the blades in place, whatever you are doing with your robot. Only remove them for cleaning purposes.

 

  • How do I remove the blades from the Link Food Processor?

Turn the nut to the right to release the blades and remove them for cleaning. If in doubt, read the instruction manual before performing this operation.

 

  • Do I always have to use the lid on my Link Food Processor?

The lid is there to stop the food from splashing when you use the blender. You need not use it, but if you don't, you may get splashed.

 

  • Is there a danger of burning the motor?

To avoid burning the motor, the robot works in cycles: 10 seconds - 30 seconds break.

 

  • Will lime scale build up in my Link Food Processor?

Depending on the characteristics of the water used, in time, lime scale may build up inside the tank. You must remove this regularly by adding 100 ml hot water and 100 ml white vinegar. Allow the mixture to work for approximately 30 minutes, then empty the tank and dry with a damp cloth.

 

  • How much power does the Link Food Processor consume?

The Link Kitchen Robot consumes 410-450 W. To give you an idea, a hair-dryer uses around 2,000 W.

 

  • What are the advantages of vacuum packaging?

Vacuum packaging keeps food fresh for longer. If you vacuum package freshly prepared food, this will conserve its properties, allowing you to plan weekly or fortnightly menus, cooking just once and then storing the food. It is also a clean, airtight system, with no spillage, which is easy to transport.

 

  • Does vacuum packaging affect the properties of the food?

The flavour and nutritional qualities of both raw and cooked foods remain intact, because this conservation method has only a minimal impact. Vacuum packaging gives you easy access to food you have prepared yourself, with a direct impact on your own and your children's health.

 

  • How does the Link Food Processor vacuum package food?

Vacuum packaging means removing air. The Link Kitchen Robot detects the number of bars until the vacuum process is complete, when it stops automatically. Do not try to press the button repeatedly to remove more air from the food.

 

  • Can I use the Link Food Processor vacuum system with containers with other packaging systems?

Yes, the nozzle and containers in our Link Kitchen Robot vacuum can be used with other packaging system. Containers from other systems can also be used with the Link Kitchen Robot vacuum packaging system.

 

  • What will happen if I fill the containers above the "MAX" level?

If you overfill the containers, the vacuum system will suck in air instead of food and break.

 

  • What can I sterilise with the Link Electric Steriliser?

The Link Electric Steriliser sterilises up to six feeding bottles, soothers and accessories in 15 minutes.

 

  • Do I need to use any additional products to sterilise my containers in the Link Electric Steriliser?

No. The Link Electric Steriliser does not require any additional chemical substances.

 

  • How long does the Link Food Processor take to sterilise?

It takes 35 minutes, depending on the water you put in the tank. If you want to sterilise more quickly, put less water in the tank.

 

  • How long will the objects remain sterile?

They will be sterile for five hours, provided you leave the lid on the steriliser.

 

  • Can the Link steriliser be stacked?

Yes. That's the main advantage. Other sterilisers can be disassembled, but not stacked. This makes optimal use of your storage space.

 

  • Can I put feeding bottles and soothers directly on the blades to sterilise them?

No. Always use the tank for the sterilisation function.

 

  • Can I heat breast milk with the Link Food Processor?

Yes, you can heat breast milk because it is steam heated (similar to a bain-marie). Always remember to put the bottle or container in the tank without its lid.

 

  •  If I have a larger amount of food, will it take longer to heat up?

No. It is not proportional. The Link Kitchen Robot heats any amount of food in the same time. It is the amount of water you use that determines the cooking time. When there is no more water left, the robot stops. You will find the "cooking times-water quantities" table in the Link Kitchen Robot leaflet useful for deciding how much water to use depending on what you want to cook.

 

  • Why does the Link Car and home electric bottle warmer take longer to heat up than other bottle warmers?

The Link bain-marie bottle and jar warmer does take longer than other brands, but we like it that way, because it is healthier and does not curdle the milk.

 

  • If I leave the Link Car and home electric bottle warmer on, will it stay warm?

Yes, if you leave it switched on it will stay warm for one hour and then turn itself off automatically.

 

  • Can I heat up bottles while I am travelling by car?

Yes, the Link bottle warmer has a car adapter and some hygienic tongs for jars.

 

  • Why does the "jar" button take longer to heat up than the "bottle" button?

Because a glass jar takes longer to heat up than a polypropylene feeding bottle.

 

  • Can I disassemble the Link bottle heater?

Yes, you can remove the plug and fold it up so it occupies less space. In fact one of the main advantages of our bottle warmer is that it is travel size, making it easy to store.

 

  • What can I cook in the Link Car and home electric bottle warmer rice cooker?

The rice cooker allows you to cook two-three portions of rice, pasta or legumes quickly.